Its Pensions Week

Pension Wise starts Tuesday  24th March

Pension Wise pensions guidance starts this week with the referral process opening on Tuesday and the first appointments available from Monday 30th.

Our local delivery partner is Caerphilly CAB who have booked an advice room in our Cwmbran Bureau every Friday from next week (w/c 30th March). Clients from Cwmbran and surrounding areas will be able to receive the guidance here on Fridays from Caerphilly CAB advisers.

Caerphilly CAB have promised to send us details today of their pensions work queue and telephone referral line AND a very simple to use (simpler than the Citizens Advice elearning) tool to triage the referrals.

Having said that every adviser will need to have completed the elearning.
https://beta.citizensadvice.org.uk/cablink/training/Training-to-work-with-clients/initial-check/booking-a-pension-wise-appointment/

New Starters

This week we welcome Sharmin Chowdhury to our advice trainee team. Welcome aboard Sharmin.

Building Work

Builders will be in our Cwmbran meeting room most of this week creating three advice rooms. The roms will be usable as the week progresses bu twill not be fully functional with desks, chairs, phones and comp[uters until the week after.

Bureau closure

The Bureau will next be closed for Easter on Good Friday 3^rd April, Easter Monday 6^th April and Tuesday 7^th April.

Feedback

I always welcome feedback from staff and volunteers, you can ring me on 01633 876128 send an email at mal.edgson@torfaencab.org.uk, write a letter, comment on this blog, place your comment or suggestion in the comments box in the Cwmbran meeting room or come and see me.

This Blog is prepared for the staff and volunteers of Torfaen Citizens Advice Bureau