Volunteer Forums in Wales

Volunteer Forums in Wales

Citizens Advice Cymru are holding regional events for Volunteers.  The agenda for the day is based on feedback from Volunteers and will be circulated shortly.

Our nearest forum will be held on Wednesday 17 June at Citizens Advice Cymru, 5 Fitzalan Place, Cardiff. Lunch will be provided and all travel costs covered. If you are interersted in going please see David Roberts. david.roberts@torfaencab.org.uk

Feedback

Look Out for the new feedback system in Cwmbran: We have recognised that we ask our clients to fill in far to many forms for their liking so we have developeda fun way to get some feedback. Many thanks to John Sharratt for the inspiration

The Bureau has also begun signing up clients for an in-depth client feedback survey which will be routinely undertaken on a monthly basis and form part of our quality dashboard in the future. We are currently part of the pilot stage and began signing up clients at our Cwmbran reception last week.

New Interview Rooms at Cwmbran

We are delighted that our new interview rooms at Cwmbran are finally open. They have transformed the room and will allow us to inprove the range of advice as well as keep on top of the demand.

Welcome Back Aneta

Is has been great to see Aneta return this month from her maternity leave, she will be rejoining the debt team and working on the MASDAP Project, the Debt Webchat and at outreach in Blaenavon.

We have saved this opportunity to share with you some great feedback from one of her clients who said...

"...in summary, a higly professional and experienced service (from Aneta) for which I will always be grateful"

Welcome back Tony

We are also delighted this week to welcome back on of our long standing volunteers. Always a stalwart of Adviceline, Tony Williams is re-joining us to keep the phones manned on Mondays.

Dates

Next Bureau Team meeting: Wed 17th June at 1 - 4pm All staff and volunteers are welcome.

Bank Holiday closures: Mon 4th May; Mon & Tue 25/26 May; Mon 31 Aug.

Christmas Closure: The Bureau will be closed from 12.30pm on Thu 24th Dec and will reopen on Mon 4th Jan 2016. There will be no outreach sessions on Thu 24th. Bureau staff will need to take annual leave on the following days. 24th (half day), 30th, 31st Dec.

Feedback

I always welcome feedback from staff and volunteers, you can ring me on 01633 876128 send an email at mal.edgson@torfaencab.org.uk, write a letter, comment on this blog, place your comment or suggestion in the comments box in the Cwmbran meeting room or come and see me.

This Blog is prepared for the staff and volunteers of Torfaen Citizens Advice Bureau