The Advisers are coming

Helping Most People in a single visit

We are working towards helping as many people as possible with their problems in a single visit.

in the last two years we have been stretching the old concept of  The Gateway Interview to include quick advice, simple form filling and so on.

Part of creating a service capable of solving more problems on the first visit is about providing the training to support our volunteers to go further with the help they can provide for people.

3 months ago we took the decision to train all new volunteer advisers to Adviser level. The initial results are very encouraging.

10 volunteer advisers have qualified in recent months and join the experienced advisers Hazel Waters, John Sharratt and Tony Pursell.

A big hand for our new generation of Advisers: Lynda Evans, Jill Martin, Francesca Breet, Jade Ngai, Justine George, Lesley Turner, Sophie Hall, Sue Roberts, Cynthia King and Martha Smith-Higgins.

This complements our team of Gateway Assessors: Alyson Vorres, David Taylor-Williams, Emma Taylor, James Johnson, John Hodgetts, Madeline Newhook, Martin Mills, Pauline Prichard and Sandra Harris.

There will always be a place for the short triage interview but we are delighted to have some many fantastic volunteers who can go further with the help they can give the people of Torfaen.

Bureau Christmas Dinner

All staff and volunteers are invited to our Christmas dinner. Following a vote we will be trying to secure the Little Crown in Wainfelin. the Little Crown came a narrow second in our poll but unfortunately the winner (Greenhouse, Lantarnum) cannot do the numbers.

If you want to come to our Christmas Dinner (its free) please sign up here by Monday 2nd Nov if possible
http://doodle.com/poll/khwwdsi7huywrdws 

Other Dates

Next Bureau Team Meeting - correction: Thu 21st January 2015 at 1 - 4pm All staff and volunteers are welcome.

Christmas Closure 2015: The Bureau will be closed from 12.30pm on Thu 24th Dec and will reopen on Mon 4th Jan 2016. There will be no outreach sessions on Thu 24th. Bureau staff will need to take annual leave on the following days. 24th (half day), 30th, 31st Dec.

Feedback

I always welcome feedback from staff and volunteers, you can ring me on 01633 876128 send an email at mal.edgson@torfaencab.org.uk, write a letter, comment on this blog, place your comment or suggestion in the comments box in the Cwmbran meeting room, feed it through your line manager or Advice Session Supervisor or come and see me.

This Blog is prepared for the staff and volunteers of Citizens Advice Torfaen