Webchat is the new Black

Citizens Advice Torfaen welcomes some new advice staff

We are pleased to announce that following a competitive recruitment process the  internally advertised position of Generalist Adviser has  been offered to Sophie Hall and Sue Roberts as a job share.

   

The position will be mainly working from outreach on our Communities First  project. Both start week commencing Mon 17th Aug, Sophie on the Monday and Sue on the Wednesday.

   

Both position are fixed term for 9 months whilst Natalie is seconded to the Energy  Best Deal xtra Energy Efficiency Wales (EBDxEEW)  project.

I would like to welcome them both aboard the paid staff team and I am sure you will  all make them feel very welcome. 

Great work on the webchat

It seems that Torfaen has really taken to advice by webchat. In July our generalist advice webchat team had 271 advice 'chats' while the Debt webchat team exceeded their target by 20% with 113 chats, the highest in the delivery group and also achieved the second highest satisfaction rating from clients at 91%. well done to everyone involved.

Anyone wanting to learn how to do advice by webchat should speak to Dave Roberts. It is popular because advisers can pick up some webchats if the bureau is quiet for any reason.

TCAB Twitter Czar required

If you are good with twitter and would like to develop our twitter presence please come and talk to Mal or email mal.edgson@torfaencab.org.uk  or tweet @torfaencab

Next Team Meeting

Wednesday 16th September featuring 'An introduction to Welfare Benefits' and an introduction to our new Independent Financial Adviser and what he is able to offer clients.