Taking the Pledge

This year is the 75th Birthday of Citizens Advice, to celebrate we have launched a campaign called Advice for the Future. The campaign asks the public to sign our pledge.

The public will be able to sign the pledge in our Cwmbran reception area and online here

Lynne Neagle, Welsh Assembly Member for Torfaen, came in to 'take' the pledge on Friday. Thanks Lynne, as a good friend of the Bureau your support is always appreciated.

Our Pontypool Bureau is also 50 years old this year.

Money Advice
Caerphilly CAB are able to offer staff and volunteers of TCAB advice about mortgages, savings options, retirement plans and insurance protection. Anyone wanting to take advantage of this please put your name down by emailing Lisa Oates

Adviceline just got cheaper
This month Adviceline Cymru changed from an 084 to an 034 number which makes it local rate from landlines and included in most bundles, calls from mobiles are charged the same as calls to a landline. Anyone wanting to know more about call costs generally can click here
Adviceline Cymru 03444 77 20 20

Training places
Next weeks Team Meeting will see the launch of our new adviser training process. Vacancies for trainees in our Debt, Benefits and Employment advice teams will be advertised as and when they are available and volunteers who can meet minimum requirements in terms of experience and committment are encouraged to apply. This is the latest in a series of improvements we are making to the structure and quality of our post gateway adviser training.

Opportunities for current training vacancies in our benefits and debt teams will be announced on Wednesday

Management Training
We are delighted to announce that a number of staff are now studying for supervisory and management NVQ's. We are committed to the development of our staff and volunteers and this is a very positive step towards becoming a more effective organisation. David Roberts, Lisa Oates, Andrea Thomas, Lynne Roynon and Allison Whitehouse are signed on to various programmes at NVQ levels 3, 4 and 5.

WiFi
Cwmbran Bureau now has WiFi and for your convenience we are happy to make this available to staff and volunteers on request for use in smart phones etc. The network is TCAB_JobClub and passwords are available from Lisa Oates. This network does not allow access into the Citizens Advice private network or Bureau servers.

Future dates
Team meeting: Wed 24 September 1 - 4pm in the Cwmbran meeting room
Employee/Volunteer engagement survey launch 3rd November 2014

Feedback
I always welcome feedback from staff and volunteers, you can ring me up on 01633 876128 send me an email at mal.edgson@torfaencab.org.uk, write me a letter, comment on this blog, place your comment or suggestion in the comments box in the Cwmbran meeting room or come and see me.

Thank you all for your hard work and generous support

Mal